Welcome to www.astrostartalk.com
("astrostartalk.com", "Astro Star Talk",
"Website", "Astrology", or "we"). This
Website/App is managed and operated by Astro Star Talk Private Limited whose
registered office is in Ranchi, India.
Astro Star Talk Private Limited, a company incorporated
under the laws of India, having its registered office at 15/24, Sarovar Nagar,
Devi Mandap Road, Ratu Road, Ranchi – 834005, Jharkhand, India (“Astro Star
Talk, we, us”), manages and operates www.astrostartalk.com and a mobile
application under the brand name Astro Star Talk (collectively referred to as
the “ Website”) where users can place orders to purchase the Products and/or
Services offered by us listed/available on the Website (“User” or “Users” or
“you”).
We aim to provide the best User experience to our Users
beginning from placing order and/or booking an appointment to initiating a
return. While transacting on the Website, you can expect a hassle-free
experience in returning the Product and cancelling the Services that you have
ordered/booked and can rely on us as your preferred shopping destination or
Service location.
This return, refund, and cancellation refund policy
(“Policy”), together with the Terms and Conditions [accessible at https://
www.astrostartalk.com /terms-and-conditions] sets out Astro Star Talk
procedures and policies in accepting: (a) Return, (b) Refund, and (c)
Cancellation thereof. Any return or cancellation of Products or Services by you
are subject to the terms and conditions set out under this Policy.
APPLICABILITY OF POLICY
A) By
agreeing to use the Website and/or placing a request for purchase of Product(s)
and/or Services on the Website, you agree to be bound by the terms contained in
this Policy without modification. If you do not agree to the terms contained in
this Policy, you are advised not to transact on the Website.
B) Please
note that we may from time to time change the terms of the Policy that govern
your return, refund and cancellation of an order for Products on the Website.
Every time you wish to use the Website, please check the Policy to ensure you
understand the terms and conditions that apply at that time.
TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS/SERVICES
Please carefully read all the parts to understand the
conditions applicable in case of returns, refunds and cancellation of a
Product/Service.
(A) RETURN
POLICY:
a. Return Policy:
We do our best to ensure that the products you order are
delivered according to your specifications. However, should you receive an (a)
incomplete order, (b) expired product, (c) damaged product, (d) incorrect
product, (e) astrologer changes the prescription, please notify Astro Star Talk
User Support immediately within 7 days of receiving the products, to ensure
prompt resolution. Please note that Astro Star Talk will not accept liability
for such delivery issues if you fail to notify us within 7 days of receipt.
User cannot return non-refundable Product; it is User’s
responsibility to check whether the Product falls under
returnable/non-returnable category before placing an order.
b. Return Policy Exceptions:
Please note that we are unable to offer replacements or
exchanges for the following product categories: used precious Gem
Stones/related products & damaged precious Gem Stones/related products.
Also, Astro Star Talk reserves the right to refuse returns
(or refunds) for certain products, as marked in the respective product pages as
"Note: This item cannot be returned for a refund or exchange".
(B) REFUND
POLICY:
a. Refund
Policy:
At Astro Star Talk, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
b. Full
Refund Possible If:
a. you received
a defective item
b. the
ordered item(s) is lost or damaged during transit.
It is
hereby clarified that in-case return is requested for reasons attributable to
the User, We may at our discretion accept such request subject to levy of a
‘Restocking Fee’ to the User. It may be noted that the amount shall be refunded
to you after adjusting the Re-stocking Fee. We reserve the right to revise the
said Restocking Fee from time to time without any advance notice to the User.
It is further clarified We may accept return request only for those products
which are original, unused condition, has not been damaged or mistreated, has
no signs of use, scratches, wear or tear, and is in condition for resale as
new.
c. Please
note: Mode of refund may vary depending on circumstances. If the mode of refund
is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for
the credit to appear in your account. While we regret any inconvenience caused
by this time frame, it is the bank's policy that delays the refund timing, and
we have no control over that. If the mode of refund is by wallet, credit should
be available within 24 hours.
d. Cash on
Delivery: In order to process such refunds for COD orders, the User will be
required to send an email to info@astrostartalk.com or call us at +91
6287853300. Thereafter, the User will receive a refund to his/her wallet or
User’s bank account. In case if it is to be refunded to User’s bank account,
the User will have to provide the bank account details.
e. In those
cases, the amount shall be refunded back to the source account of the User. If
the User chooses to get the amount into the Wallet, then at the time of
deactivation of the User's account, the amount that is unused in his/her wallet
account will be transferred back to User’s bank account.
f. Astro
Star Talk shall directly refund to the User’s bank account during situations
such as -
a. When
excessive price has been charged/collected from the User and amount needs to be
refunded;
b. Any
other cases where Astro Star Talk has to refund the amount to the User which
belongs to the User shall be refunded to original payment mode.
g. If the
User chooses to get the refund to the wallet during the above-mentioned
scenarios [as per clause B(e)], at the time of deactivation of the User’s
account, any amount that is unused in the wallet shall be transferred to the
User’s Bank account.
a. How to
Request a Refund:
h. To request a refund, simply email us your order details,
including the reason why you're requesting a refund. We take User feedback very
seriously and use it to constantly improve our quality of service
(C)
CANCELLATION:
a. Product Cancellation:
User may cancel the order of a product before it is out for
delivery. On the receipt of order cancellation request, your order will be
cancelled with immediate effect.
b. Service Cancellation:
The Website shall only connect the User with the
Astrologer/related professional practitioners of the service booked. Once the
appointment has been made and a confirmation has been given to the User, the
Company shall inform the Astrologer/related professional practitioners who
shall render the consult at the agreed time, location and mode provided at the
time of booking the service. We are in no way liable for any deficiency of
services if any arises including but not limited to cancellation of order due
to unavailability of the Astrologer/related professional practitioners.
Once an appointment has been made and it is confirmed at our
end, no amount shall be refunded, in the event of a cancellation. However, in
certain circumstances, the Company at its discretion shall permit a refund of
the full or partial amount if the Astrologer/related professional practitioners
becomes unavailable or if an alternative Astrologer/related professional
practitioners is arranged to consult. The decision of the Company shall be
final in such cases.
User Complaints
If you have any queries, do call our help desk at +91
62878-53300, email us at info@astrostartalk.com, or contact our User support
executives through online chat. We're here for you!
