At Astro Star Talk, we strive to ensure that your orders are delivered safely, accurately, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your products. By placing an order, you agree to the terms outlined below.

1. Order Processing

• Confirmation: You will receive an email/SMS after placing your order. This is an acknowledgment, not acceptance.
• Processing Time: 1–3 business days (standard), 5–10 business days (personalized items).
• Order Verification: High-value orders may be held for verification.

2. Shipping Methods & Charges

• We partner with India Post, Blue Dart, FedEx, DTDC.
• Charges vary by product, weight, size, and destination. Free shipping may apply on promotions.
• Delivery Times:
  • Domestic: 3–7 business days (10–12 for remote areas)
  • International: 7–21 business days (customs clearance dependent)
• Tracking details will be shared via email/SMS.

3. Delivery Policies

• Customers must provide accurate delivery addresses.
• Couriers attempt delivery 1–2 times. Failed delivery may incur re-shipping costs.
• Please inspect packages upon receipt; report damages immediately.
• High-value orders may require signatures.

4. Delays & Exceptions

Delays may occur due to holidays, demand spikes, weather, transportation, or customs issues. We are not liable for external delays but will keep you informed.

5. Lost or Damaged Shipments

• Lost: Contact us if your order doesn’t arrive within the estimated time.
• Damaged: Report within 48 hours with photos. Resolutions may include replacement, repair, or refund.

6. International Shipping

• Customs duties, import taxes, and regulations are the customer’s responsibility.
• Astro Star Talk is not liable for customs delays or fees.

7. Cancellation & Modification

• Orders can be canceled or modified before dispatch by contacting support.
• Once dispatched, changes are subject to return policies.

8. Return, Refund & Exchange

Refer to our Return & Refund Policy. Personalized items may have restrictions. Products must be returned in original condition.

9. Customer Support

Email: support@astrostartalk.com
Phone: +91 62878 53300
Address: Sampat Sadan, Sarovar Nagar, Devi Mandap Road,
Ratu Road, Ranchi, Jharkhand – 834005, India
Support Hours: Mon–Sat, 10:00 AM – 6:00 PM IST

10. Limitation of Liability

We are not liable for courier delays, natural events, or circumstances beyond our control. Liability is limited to replacement or refund of product value.

11. Updates to Policy

This policy may be updated to reflect service or legal changes. The latest version will always be available on our website with the effective date. Continued use indicates acceptance.